Our new NHS service means you can get clinical advice and a suitable treatment for selected common health conditions, without needing to see your GP.
How the NHS Pharmacy First Service works
Check your symptoms
Use our symptom checker below if you're showing signs of one of the relevant conditions and select the condition link to get started. Alternatively, you can come into the pharmacy and complete the questionnaire at our kiosk.
Book your appointment
We’ll take a few details and ask you about your condition. You’ll then be signposted to the most appropriate provider for treatment
Have your consultation
We will then contact you for a consultation and provide treatment without needing to see you surgery if this is appropriate. If your condition is out of the remit of this service, you will be signposted appropriately.
Get your treatment
Our pharmacist will chat to you about the most suitable treatment. They might issue a prescription medicine, or inform you about helpful treatments available from our shop.
What conditions can we help with?
Impetigo
- Are an adult, or suspect impetigo in a child aged 1 or older
- Have red sores and blisters on the skin
- Have blisters that have popped and left crusty, golden-brown patches that could:
- Look like cornflakes on your skin
- Get bigger
- Cause itching
- Spread to other areas of your body
- Sometimes be sore and tender to touch
Infected Insect Bites
- Are an adult, or suspect a child in your care over 1 year old has developed an infected insect bite
- Were bitten more than 2 days ago
- Notice the bite site is:
- Red
- Painful or tender to touch
- Swollen
- Warm or hot to the touch
- Turning red and the redness is spreading to the surrounding skin
- Weeping, or there’s puss coming from the affected area
Shingles
- Are an adult aged 18 or over
- A tingling or painful sensation on an area of your skin
- Feeling generally unwell and experiencing headache
- Developing a blotchy rash within a few days of the two previous symptoms (usually on the chest or tummy, but it can appear anywhere on the body, including the face, eyes, or genitals).
Sinusitis
- You’re an adult or suspect a child in your care aged 12 or over may have sinusitis
- You’re getting over a recent episode of cold or flu (sinusitis is common following a viral infection like this)
- A cough
- Toothache
- Raised temperature (above 38C)
- A headache with pressure, pain, or tenderness around the eyes, cheeks, and forehead
- Green or yellow-coloured snot
- A reduced sense of smell
- Blocked nose
Sore Throat
- Are 18 or over
- Or have a child aged 5 and above with a sore throat
- A raised temperature (above 38C)
- Pain when swallowing
- Red, inflamed tonsils
- White, streaky patches on the tonsils
Urinary Tract Infections
- Are female and aged between 18-64
- Needing to pee more often than usual, including at night
- Pain or discomfort when peeing
- An urgent or sudden need to pee
- loudy looking urine
- Kidney pain (tenderness behind the ribs toward the back)
- Feeling and/or being sick
- Flu-like symptoms
- A temperature above 38C
- A temperature below 36C
Ear Infections
- Children aged 1-17 years of age