Pharmacy First

Our new NHS service means you can get clinical advice and a suitable treatment for selected common health conditions, without needing to see your GP.

How the NHS Pharmacy First Service works

Check your symptoms

Use our symptom checker below if you're showing signs of one of the relevant conditions and select the condition link to get started. Alternatively, you can come into the pharmacy and complete the questionnaire at our kiosk.

Book your appointment

We’ll take a few details and ask you about your condition. You’ll then be signposted to the most appropriate provider for treatment

Have your consultation

We will then contact you for a consultation and provide treatment without needing to see you surgery if this is appropriate. If your condition is out of the remit of this service, you will be signposted appropriately.

Get your treatment

Our pharmacist will chat to you about the most suitable treatment. They might issue a prescription medicine, or inform you about helpful treatments available from our shop.

What conditions can we help with?

Impetigo

We might be able to help if you:
Look like cornflakes on your skin
Get bigger
Get bigger
Cause itching
Spread to other areas of your body
Sometimes be sore and tender to touch
This service isn’t suitable for pregnant individuals under 16 years old who should instead make an appointment to see their doctor.
You’ll also need to contact your GP if you keep getting impetigo infections

Infected Insect Bites

We might be able to help if you:
Red
Painful or tender to touch
Swollen
Warm or hot to the touch
Turning red and the redness is spreading to the surrounding skin
Weeping, or there’s puss coming from the affected area
This service isn’t suitable for pregnant individuals under 16 years old who should instead make an appointment to see their doctor.
You’ll also need to contact your GP if you keep getting impetigo infections

Shingles

We might be able to help if you:
Are showing symptoms including:
Shingles rash appears only on one side of your body. A rash spanning both the left and right side of your body will most likely be a sign of a different condition, and we’d recommend speaking to your GP or calling NHS 111.
You should also speak to your GP if you suspect shingles and you’re pregnant.

Sinusitis

We might be able to help if you:
Are showing symptoms including:
This service isn’t suitable for pregnant individuals under 16 years old who should instead make an appointment to see their doctor.
You’ll also need to speak to your GP if you have a compromised immune system or your symptoms have been ongoing for over 12 weeks (chronic sinusitis).

Sore Throat

We might be able to help if you:
Have symptoms including:
This service isn’t suitable for pregnant individuals under 16 years old who should instead make an appointment to see their doctor.
You’ll also need to speak to your GP about your sore throat if it’s been ongoing for 12 months (7 or more episodes in this time).

Urinary Tract Infections

We might be able to help if you:
Have symptoms including:
If you notice blood in your pee or pain in your lower tummy area, we’d recommend making an appointment with your GP.
If you experience the following symptoms, ask for an emergency (same-day) or out-of-hours appointment with your GP:
You’ll also need to speak to your GP about a UTI treatment if you’re pregnant, use a catheter, or have recurring UTIs (2 in the last 6 months, or 3 in the last 12 months).

Ear Infections

We might be able to help if you: